We will accept unopened/unused product within 14 days of purchase for a full refund, excluding shipping. You will be responsible for the cost of shipping items back.

*All Custom PreSale Orders Are Made To Order & Therefore Final Sale

If your items are damaged in any way, please email us at redemptiveartdesignco@gmail.com, we will make it right. Please include a picture of the damaged item, as well as, your order number within 5 days of receiving your items.

1. Preheat your iron: Set your iron to a medium to high heat setting.
   
2. Prepare the garment: Ensure that the garment or fabric item you plan to attach the patch to is clean and free from wrinkles. Lay it flat on a hard, sturdy, and heat-resistant surface.
   
3. Position the patch: Place the embroidered iron-on patch face up wherever you'd like.
   
4. Protect the patch: Place a thin cloth or cotton fabric on top of the patch before ironing. This prevents direct contact between the iron and the embroidered surface.
   
5. Apply heat: Place the hot iron on top of the patch, directly over the design. Apply firm, even pressure without moving the iron around. Hold it in place for about 45 seconds.
   
6. Apply heat to the back: Turn garment inside-out and place the hot iron on the back of the patch, directly over the design, for about 30 seconds.
   
7. Check the adhesion: Carefully lift the corner of the patch to see if it adhered to the fabric. If the patch lifts off, place it back down and reapply heat for a few more seconds until it firmly sticks.
   
8. Allow to set: Let the patch and garment to cool down for a few minutes. Avoid touching the patch while it's still warm, as it may not have fully bonded to the fabric yet. It's generally recommended to wait at least 24 hours before washing to ensure maximum durability.

Note: If you've followed the above steps and your patch is still not sticking, it might be worth considering alternative attachment methods such as sewing or using fabric glue.

Please contact us at redemptiveartdesignco@gmail.com with any questions.

It may be that your coupon code has expired, otherwise if you think it should still be active, please email us or message us on instagram.

We are sorry you haven't gotten your digital download yet, please send us a message, and we will make sure you get your link ASAP.

We do not have a brick&mortar storefront, but for our personal friends and family, we do have a local pickup option for both Steph & Keena's nearby cities. Please reach out to them personally to set up a pickup time and location.